Squirrelmail Error: Could not move/copy file. File not attached


Issue:

Recently, I got a complaint from a customer that they are not being able to attach any file from webmail. However, it is working from email client software like Microsoft Outlook. The error message from webmail shows like below while attaching any file.
“Could not move/copy file. File not attached”

Solution:

I solved the problem by following below steps.

Check the web directory for the webmail and find out the attachment directory.

Step 1: Move to the configure directory.

root@mail:cd /var/www/html/webmail/config

Step 2: Run config.pl to check the attachment directory.

root@mail:/var/www/html/webmail/config# ./conf.pl

Choose 4 General Options.



Check option 2 attachment directory. In that case, it is /var/www/html/webmail/attach/
Exit from the configuration mode by using ‘Q’.

I checked and didn’t find any directory titled ‘attach’ under webmail directory. For this reason, the file attachment is not working from webmail.

Step 3: Create attach directory.

root@mail:mkdir /var/www/html/webmail/attach/

Step 4: After creating the attach directory, the last thing to perform is to change the ownership of all the files under webmail directory as below.

root@mail:chown –R www-data:www-data /var/www/html/webmail/

Step 5: Restart apache service.

root@mail:/etc/init.d/apache2 restart

Now, check email sending/receiving status by attaching files. All should be working fine.



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